Question 1

Where are your products made?

Accepted Answer

We are a New Zealand based brand and we only source the best ingredients, our products are carefully manufactured overseas, specifically for El Chido NZ Limited.

Question 2

What are your products made from?

Accepted Answer

We are passionate about leaving the sh*t ingredients out and only putting in what we would use ourselves. We have listed all the ingredients and good bits on each product page, so it is crystal clear.

We are big on leaving out nasties such as alcohol, sulfates, parabens and silicone. We are also not into animal testing.

Question 3

Are your products Vegan?

Accepted Answer

Most are yes, others include Beeswax and therefore cannot be labeled as Vegan.

Question 4

Are your products suited for women?

Accepted Answer

Absolutely. All of our products are used by men and women.

Question 5

How often should I wash my hair?

Accepted Answer

The frequency of washing your hair depends on your hair type and lifestyle. Generally, it's recommended to wash your hair 2-3 times a week for most hair types. However, if you have oily hair, you may need to wash it more frequently, while those with dry hair can wash less often to prevent stripping natural oils.

Question 6

Why is argan oil beneficial for hair?

Accepted Answer

Argan oil is rich in vitamins, minerals, and antioxidants that help nourish and moisturize the hair. It can improve hair elasticity, reduce frizz, and enhance shine. Additionally, argan oil contains fatty acids that help repair damaged hair and promote overall hair health.

Question 7

Why are water-based hair products beneficial for your hair?

Accepted Answer

Water-based hair products are lightweight and hydrating, making them ideal for moisturizing and nourishing the hair without weighing it down. They are easily absorbed, help maintain hair moisture balance, and are less likely to cause product buildup or greasiness.

Question 8

How can I prevent split ends?

Accepted Answer

To prevent split ends, ensure regular trims every 6-8 weeks to remove damaged ends. Use a wide-tooth comb to detangle gently, avoid excessive heat styling, and protect hair from environmental damage with a nourishing hair serum or oil.

Question 9

How do I join the crew?

Accepted Answer

We are all about sharing the love. You can become a part of the crew as an epic Wholesaler (with epic pricing), as a content creator (hello Instagram babies) or as a creative rep. We are big on aligning ourselves with genuine, honest and epic people.

Question 10

Do you stock in Hair Salons and Barber's?

Accepted Answer

Sure do. We have aligned with some pretty talented businesses and look forward to sharing more of the crew soon. 
Looking to purchase something? Head to our SHOP page.

Question 11

Where do you ship to?

Accepted Answer

We ship all around New Zealand and the globe. Trust us when we say international shipping is a killer but we have given you the options to still add our epic product to your cart. With ship with Aramex.

Question 12

What is your return policy?

Accepted Answer

We want you to be as happy as us. Please head to our return policy page at the bottom of our web page.

Question 13

Where is the El Chido NZ HQ located

Accepted Answer

We are based in Taranaki, New Zealand

FAQ